At Solid Boutique, we aim to make sure you have the best experience while selecting and buying your favorite outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
Returns
We have listed everything below about our Cancellation and Returns policy so that incase you do decide to cancel your order, or seek returns/ refunds, you do not face an iota of a problem.
Q: Can I cancel my order in case I change my mind after ordering?
Yes, you can choose to cancel all orders as long as the products are not shipped. We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail, though we would have loved for you to add a new Solid Boutique product to your wardrobe. You may please note that all cancellations are refunded in the form of STORE CREDIT only.
Q: I received the order. But there’s an issue. Can I return my ordered items?
Yes you can. At Solid Boutique, we don’t believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver amazing products to our customers globally, in the best possible condition but there’s always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn’t get noticed during packing; or
c. A wrong item is shipped out to you by mistake.
Q: In what scenarios would you not accept any returns?
Kindly be informed that any product purchased from our ’Sale’ section will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Q: What are the steps of returning any item ordered from Solid Boutique?
Inform us via email within 48 hours of receiving the product. You will receive an acknowledgement e-mail from us on confirming a Return Authorization, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorization Reference. We may request you for a digital picture(s) of the item for our internal review and verification purposes to be able to process your request.
Refunds & Process
Returns for store credit will be given free of charge however the payment refund will require a handling and processing fee of 20% of your total order value which will be deducted from the amount to be refunded back. Refunds are generally processed within 5-9 business days after we receive the return. Customer will be liable for all shipping costs/ customs duties which may be incurred in returning back the item(s) to us. A refund would be issued only when we receive the returned items. We are not liable for packages lost in transit or undelivered by your shipping company. In the event of the error from our side, we will happily reimburse the shipping incurred by you and exchange the product or provide a store credit for the value. Please note that the original shipping charges are non-refundable.
During Covid: Refunds, Returns or Exchange
During Covid no products can be returned or exchanged unless there is damage to the product. Please keep in mind, any product opened or touched cannot be sold to others within 2 weeks, as we take that step to make sure we stop the spread of the virus.